“Lisa” Twisted Hoops

PLEASE READ BELOW BEFORE MAKING A PURCHASE FROM US

RETURNS POLICY

**We do not accept returns on our imperfect collection, or piercing jewellery

**If a sale item is purchased and returned for refund, only gift card refunds can be issued. Sale items cannot be exchanged.  

AT HOWL JEWELLERY, WE WANT EVERY CUSTOMER TO BE 100% SATISFIED WITH THEIR PURCHASE. IF YOU ARE UNHAPPY WITH YOUR ITEM(S), YOU WILL HAVE 14 DAYS FROM THE ORDER DATE TO OPEN A DISPUTE WITH US. (28 DAYS FOR STANDARD INTERNATIONAL DELIVERIES.) PLEASE DOWNLOAD AND FILL OUT THE FORM BELOW IF RETURNING AN ITEM, BUT PLEASE ENSURE YOU READ ALL OF THE INFORMATION BELOW. WE CANNOT ACCEPT SOME RETURNS. FILL OUT THE SAME FORM BELOW IF APPLYING FOR AN EXCHANGE.

EARRINGS AND PIERCED ITEMS CAN NOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, PIERCED EAR CUFFS AND EAR JACKETS. PLEASE READ ALL INFO BELOW. 

**If a sale item is purchased and returned for refund, only gift card refunds can be issued. Sale items cannot be exchanged.  

IF YOU REQUIRE A REFUND/ RETURN THEN PLEASE FILL OUT THE FORM BELOW. If you have any issues please drop us an email HOWLJEWELLERS@GMAIL.COM

• THE ITEM(S) MUST REACH OUR WAREHOUSE WITHIN A 14 DAY PERIOD AFTER THE DATE YOUR PARCEL IS DELIVERED. ONLY WHEN WE RECEIVE THE ITEM CAN IT BE REFUNDED/ EXCHANGED.
• GIFT WRAPPING CAN NOT BE REFUNDED
• SALE ITEMS ARE ELIGIBLE FOR RETURNS WHICH WILL BE REFUNDED BY GIFT CARD ONLY. SALE ITEMS CANNOT BE EXCHANGED. 
• IF YOU HAVE ORDERED USING ANY INTERNATIONAL DELIVERY, THEN YOU WILL BE ALLOWED UP TO 28 DAYS FROM THE ORDER DATE TO REQUEST A REFUND. 
• IN THE UNLIKELY EVENT OF AN ITEM ARRIVING TO YOU IN A DAMAGED CONDITION, PLEASE CONTACT US THAT SAME DAY WITH PHOTOGRAPHIC EVIDENCE TO HOWLJEWELLERS@GMAIL.COM. IT IS THEN WITHIN OUR DISCRETION TO ISSUE A REFUND OR NOT, DEPENDING ON THE CASE AND DISPUTE.
• ALL RETURNS MUST INCLUDE A COMPLETED RETURNS/ EXCHANGE FORM INSIDE (see form download link below). WE CANNOT ISSUE THE REFUND WITHOUT THIS.
• SALE ITEMS CANNOT BE EXCHANGED. RETURN AND GIFT CARD REFUND ONLY.
• IF YOU PURCHASED AN ITEM AND RECEIVED FREE SHIPPING, YOU MUST STILL PAY FOR RETURN POSTAGE. IF SUFFICIENT POSTAGE IS NOT PROVIDED, THEN THE ITEM MAY BE LOST IN TRANSIT OR DISPOSED OF BY ROYAL MAIL. READ POSTAGE DETAILS BELOW ON OUR RETURNS FORM.
• ALL PRODUCTS MUST BE RETURNED UNWORN/ SCRATCHED AND IN A RESALEABLE CONDITION. WE CANNOT ACCEPT ANY RETURNS IF THE ITEM IS NOT IN THE SAME CONDITION AS WHEN IT LEFT OUR WAREHOUSE.
• WE WILL NOT ACCEPT RETURNS AND ISSUE A REFUND IF THE PRODUCT IS EXCESSIVELY WORN OR DAMAGED.
• WE DO NOT OFFER EXCHANGES OR REFUNDS FOR ANY FREEBIE ITEMS GIVEN AWAY DURING A PROMOTION, EVEN IN THE CASE THAT THEY BECOME DAMAGED DURING WEAR
• PLEASE ALLOW 3-5 WORKING DAYS FOR THE REFUND TO BE PROCESSED BACK TO THE SAME METHOD THAT THE ORDER WAS PAID WITH.
• EARRINGS AND PIERCED ITEMS CAN NOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, EAR CUFFS, EAR JACKETS AND SEPTUM CLIP ONS. THE SAME APPLIES TO BODY STICKERS/ JEWELLERY. ALL ITEMS COME IN AN VELLUM BAGGY.

EXCEPTIONS

• ITEMS CAN ONLY BE EXCHANGED FOR ITEMS OF THE SAME PRICE
• ITEMS ON SALE CANNOT BE EXCHANGED
• ITEMS ON SALE WILL BE REFUNDED VIA GIFT CARD ONLY
• EARRINGS AND PIERCED ITEMS CANNOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, EAR CUFFS, EAR JACKETS AND SEPTUM CLIP ONS. THE SAME APPLIES TO BODY STICKERS/ JEWELLERY.

• IF YOU RECEIVED A FREE PROMO ITEM AS PART OF AN OFFER AND WANT TO RETURN AN ITEM(S), YOU WILL HAVE TO RETURN THE FREE ITEM AS WELL OR ELSE A REFUND CANNOT BE ISSUED.

IMPORTANT DETAILS

• THE RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER AND ORIGINAL POSTAGE IS NON REFUNDABLE. IF EXCHANGING AN ITEM, THE NEW POSTAGE WILL BE COVERED BY HOWL JEWELLERY WITHIN OUR DISCRETION. (SUBJECT TO ORDER VALUE)
• IN AN ATTEMPT TO REMAIN AS PLASTIC- FREE AS POSSIBLE, YOUR JEWELLERY WILL ARRIVE UNPACKAGED IN A LOVELY LITTLE POUCH OR BOX. OUR BIT TO HELP THE ENVIRONMENT AND STOP POLLUTION IN THE SEAS! PLEASE RECYCLE YOUR PACKAGING.
• IF YOU HAVE DAMAGED YOUR ITEMS OR THEY SHOW SIGNS OF WEAR WE CANNOT ACCEPT A RETURN - THEY MUST BE IN A CONDITION WHEREBY THEY CAN BE RESOLD.
• YOU MUST USE A LARGE LETTER STAMP (NOT NORMAL STAMP) WHEN RETURNING TO US (WE ALSO RECOMMEND USING A SIGNED FOR SERVICE) A NORMAL STAMP IS NOT ENOUGH POSTAGE TO RETURN A PACKAGE. THERE IS MORE INFO ON THE RETURNS FORM BELOW.

EXCHANGES

• YOU CAN EXCHANGE AN ITEM (UNWORN AND UNDAMAGED) YOU BOUGHT FROM US WITHIN 14 DAYS (28 DAYS FOR INTERNATIONAL POSTAGE) RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER. IF YOUR ORDER VALUE IS OVER A CERTAIN AMOUNT THEN HOWL WILL COVER EXCHANGE POSTAGE OF THE NEW ITEM ONCE THE OLD ITEM IS RETURNED TO US.
• SALE ITEMS CANNOT BE EXCHANGED

CANCELLATION

• IF AN ORDER IS CANCELLED BEFORE LEAVING OUR WAREHOUSE AND HAS BEEN PACKED, THEN A £1 FEE WILL BE CHARGED TO COVER OUR PACKAGING AND PROCESSING LOSSES. IF THE ITEM HAS LEFT OUR WAREHOUSE, THEN IT CANNOT BE CANCELLED AND YOU MUST PROCEED WITH A REFUND FOLLOWING THE INSTRUCTIONS ABOVE.

 RETURNS/ EXCHANGES FORM

Click here to download Howl Return/ Exchange Form

THANK YOU FOR CHOOSING HOWL.