We recommend asking for help with our bendable hoops, they require bending firmly before and then bending back into place once in the ear. This can be done with pliers or with help from a professional. Please take care doing this.
PLEASE READ BELOW BEFORE MAKING A PURCHASE FROM US
CORONAVIRUS update: all returns will be extended to 48 days
The price of International Tracked postage has risen to £9.17 + packaging fee = NOW £9.40 and £9.80 for some countries
RETURNS POLICY
**We do not accept returns on our imperfect collection
AT HOWL JEWELLERY, WE WANT EVERY CUSTOMER TO BE 100% SATISFIED WITH THEIR PURCHASE. IF YOU ARE UNHAPPY WITH YOUR ITEM(S), YOU WILL HAVE 14 DAYS FROM THE ORDER DATE TO OPEN A DISPUTE WITH US. (28 DAYS FOR STANDARD INTERNATIONAL DELIVERIES.) PLEASE FILL OUT THE FORM BELOW IF REQUESTING A REFUND, BUT PLEASE ENSURE YOU READ ALL OF THE INFORMATION BELOW. WE CANNOT ACCEPT SOME RETURNS. FILL OUT THE EXCHANGE FORM AT THE BOTTOM OF THE PAGE IF APPLYING FOR AN EXCHANGE.
EARRINGS AND PIERCED ITEMS CAN NOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, EAR CUFFS, EAR JACKETS AND SEPTUM CLIP ONS. PLEASE READ ALL INFO BELOW.
IF YOU REQUIRE A REFUND/ RETURN THEN PLEASE EMAIL US AT HOWLJEWELLERS@GMAIL.COM
PLEASE MAKE SURE TO INCLUDE:
FIRST AND LAST NAME
REASON FOR RETURN
ORDER NUMBER
THE ITEM(S) MUST REACH OUR WAREHOUSE WITHIN 14 DAYS OF YOUR FIRST EMAIL REQUEST. ONLY WHEN WE RECEIVE THE ITEM CAN IT BE REFUNDED.
GIFT WRAPPING CAN NOT BE REFUNDED
IF YOU HAVE ORDERED USING ANY INTERNATIONAL DELIVERY, THEN YOU WILL BE ALLOWED UP TO 28 DAYS FROM THE ORDER DATE TO REQUEST A REFUND.
IN THE UNLIKELY EVENT OF AN ITEM ARRIVING TO YOU IN A DAMAGED CONDITION, PLEASE CONTACT US THAT SAME DAY WITH PHOTOGRAPHIC EVIDENCE TO HOWLJEWELLERS@GMAIL.COM. IT IS THEN WITHIN OUR DISCRETION TO ISSUE A REFUND OR NOT, DEPENDING ON THE CASE AND DISPUTE.
ALL RETURNS MUST INCLUDE A NOTE OF THE ORDER NUMBER INSIDE. WE CANNOT ISSUE THE REFUND WITHOUT THIS.
IF YOU PURCHASED AN ITEM AND RECEIVED FREE SHIPPING, YOU MUST STILL PAY FOR RETURN POSTAGE. IF SUFFICIENT POSTAGE IS NOT PROVIDED, THEN THE ITEM MAY BE LOST IN TRANSIT OR DISPOSED OF BY ROYAL MAIL. READ POSTAGE DETAILS BELOW.
ALL PRODUCTS MUST BE RETURNED UNWORN/ SCRATCHED AND IN THE SAME PACKAGING THEY ARRIVED IN. WE CANNOT ACCEPT ANY RETURNS IF THE ITEM IS NOT IN THE SAME CONDITION AS WHEN IT LEFT OUR WAREHOUSE.
WE WILL NOT ACCEPT RETURNS AND ISSUE A REFUND IF THE PRODUCT IS EXCESSIVELY WORN OR DAMAGED.
WE DO NOT OFFER EXCHANGES OR REFUNDS FOR ANY FREEBIE ITEMS GIVEN AWAY DURING A PROMOTION, EVEN IN THE CASE THAT THEY BECOME DAMAGED DURING WEAR
PLEASE ALLOW 3-5 WORKING DAYS FOR THE REFUND TO BE PROCESSED BACK TO THE SAME METHOD THAT THE ORDER WAS PAID WITH.
EARRINGS AND PIERCED ITEMS CAN NOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, EAR CUFFS, EAR JACKETS AND SEPTUM CLIP ONS. THE SAME APPLIES TO BODY STICKERS/ JEWELLERY. ALL ITEMS COME IN AN ORGANZA BAGGY.
EXCEPTIONS
IF YOU RECEIVED FREE SHIPPING ON A PURCHASE AND WISH TO RETURN/ EXCHANGE THE PURCHASE THEN THE FREE SHIPPING OFFER IS NO LONGER ELIGIBLE AND THE ORIGINAL POSTAGE CHARGE WILL BE PAID FOR BY YOURSELF DURING POSTING. IF HOWL IS AT FAULT, THEN AN ENTIRE REFUND WILL BE ISSUED INCLUDING POSTAGE, THIS IS DOWN TO OUR DISCRETION.
EXCHANGES WILL REQUIRE THE CUSTOMER TO PAY FOR THE RE-SENDING OF THE NEW ITEM. THIS IS DOWN TO OUR DISCRETION, IN SOME CASES WE WILL WIPE THESE FEES IF WE CAN AFFORD TO WITH YOUR PARTICULAR ORDER.
EARRINGS AND PIERCED ITEMS CANNOT BE RETURNED/EXCHANGED DUE TO HYGIENE REASONS. THIS INCLUDES SEPTUM CUFFS, EAR CUFFS, EAR JACKETS AND SEPTUM CLIP ONS. THE SAME APPLIES TO BODY STICKERS/ JEWELLERY.
IF YOU RECEIVED A FREE PROMO ITEM AS PART OF AN OFFER AND WANT TO RETURN AN ITEM(S), YOU WILL HAVE TO RETURN THE FREE ITEM AS WELL OR ELSE A REFUND CANNOT BE ISSUED.
IMPORTANT DETAILS
THE RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER AND ORIGINAL POSTAGE IS NON REFUNDABLE. IF EXCHANGING AN ITEM, THE NEW POSTAGE WILL NOT BE COVERED BY HOWL JEWELLERY AND IS THE RESPONSIBILITY OF THE CUSTOMER.
IN AN ATTEMPT TO REMAIN AS PLASTIC- FREE AS POSSIBLE, YOUR JEWELLERY WILL ARRIVE UNPACKAGED IN A LOVELY LITTLE POUCH OR BOX. OUR BIT TO HELP THE ENVIRONMENT AND STOP POLLUTION IN THE SEAS!
IF YOU HAVE DAMAGED YOUR ITEMS OR THEY SHOW SIGNS OF WEAR WE CANNOT ACCEPT A RETURN - THEY MUST BE IN A CONDITION WHEREBY THEY CAN BE RESOLD.
YOU MUST USE A LARGE LETTER STAMP (NOT NORMAL STAMP) WHEN RETURNING TO US (WE ALSO RECOMMEND USING A SIGNED FOR SERVICE) A NORMAL STAMP IS NOT ENOUGH POSTAGE TO RETURN A PACKAGE - THEY ARE ONLY FOR LETTERS. IF YOUR PACKAGE IS PARTICULARLY LARGE, THEN MORE POSTAGE MAY BE REQUIRED. WE ADVISE CHATTING TO YOUR LOCAL POST OFFICE FOR THE BEST ADVICE. FOR A CHEAPER OPTION, SECOND CLASS CAN BE USED, HOWEVER PLEASE BE AWARE THAT THIS IS UNTRACKED AND MAY NOT ARRIVE AT OUR WAREHOUSE BEORE THE END OF THE 14/ 28 DAY DISPUTE PERIOD.
EXCHANGES
YOU CAN EXCHANGE ANYTHING (UNWORN AND UNDAMAGED) YOU BOUGHT FROM US WITHIN 14 DAYS (28 DAYS FOR INTERNATIONAL POSTAGE) RETURN POSTAGE MUST BE PROVIDED BY YOU. THE NEW ITEM’S POSTAGE WILL BE COVERED BY HOWL. PLEASE NOTE THAT THIS DOES NOT APPLY TO PIERCING JEWELLERY OR BODY STICKERS.
PLEASE READ BELOW EMAIL INSTRUCTIONS. WE WILL POST YOUR NEW ITEM(S) AFTER RECEIVING YOUR OLD ITEM, PROVIDED THEY ARE IN STOCK - THERE MAY BE AN EXTRA POSTAGE CHARGE TO SEND OUT YOUR NEW ITEM. IN MOST CASES, THE POSTAGE WILL BE COVERED BY HOWL JEWELLERY UP TO THE SAME WEIGHT AND DIMENSIONS OF THE PREVIOUS PURCHASE. PLEASE EMAIL US RIGHT AWAY AT HOWLJEWELLERS@GMAIL.COM IF YOU REQUIRE AN EXCHANGE:
PLEASE INCLUDE:
FIRST AND LAST NAME
REASON FOR EXCHANGE
PRODUCT YOU WISH TO EXCHANGE FOR
ORDER NUMBER
CANCELLATION
IF AN ORDER IS CANCELLED BEFORE LEAVING OUR WAREHOUSE, THEN A £1 FEE WILL BE CHARGED TO COVER OUR PACKAGING AND PROCESSING LOSSES. IF THE ITEM HAS LEFT OUR WAREHOUSE, THEN IT CANNOT BE CANCELLED AND YOU MUST PROCEED WITH A REFUND FOLLOWING THE INSTRUCTIONS ABOVE.
